- All orders are packaged and shipped from Macomb, Illinois within 2-3 business days unless an unexpected order volume has occurred. If a high order volume has occurred, orders will continued to be shipped in the order they were received.
- Shipping is calculated based on the weight of an order at checkout
- Once we have shipped an order, we are no longer responsible for the item's whereabouts, shipping history, or transit times. This is simply out of our control.
- We are currently accepting international orders
We are not responsible for lost or stolen mail once declared "Delivered" by the USPS. Here are some tips for locating your missing "Delivered" package
- Contact your mail person and ask if he/she has seen your package.
- Contact your Post Office - The USPS has GPS tracking and will be able to tell exactly where the package was delivered.
- Check with your neighbors to see if they accidentally received your package
- If you selected USPS "Priority Mail" at checkout, you will be able to file a claim to be reimbursed by the USPS. Please see their website for more information.
- Most of these packages end up turning up, so turn that frown upside down :)
Have a question not addressed above? Send us a message! Please allow 48 hours to hear back from us.